Delivery Policy

Delivery schedule:

Monday-Sunday: 10am-6pm

1. Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Lavoova. Neither Lavoova nor the 3rd party Delivery Company that has been contracted by Lavoova to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

2.  Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
For information regarding cancellation please contact us as soon as possible.

3: How much is the delivery fee?
The shipping fee is $25 dollar per delivery order regardless of the size of the gift box. 

 

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