FAQ
Question 1: How much is the shipping fee?
The shipping fee is $25.
Question 2: When I receive the gift box?
You will receive the gifbox within 3 days.
Question 3: Can we bring our products to include in the gift box?
No
Question 4: Is Lavoova halal certified?
Lavoova is not halal certified as the products that Lavoova offered are not halal certified.
Question 5: How do I place an order?
Browse through this site until you find the product you wish to order. Click on the icon "gift box" to read the detail of the product. If you wish to order the product, click 'Add to cart' icon. . When you have selected the products to check the shopping cart to confirm product and quantity. Click "Checkout" to proceed with delivery details.
Question 6: Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered.To request a change to your order's delivery address, please enter the new address information into our website or to contact Lavoova at (65) 91805986.
Question 7: Can I change the date of my order's delivery?
If your order has not been delivered or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your order's delivery address, please enter the new address information into our website or to contact Lavoova at (65) 91805986.
Question 8: Can I cancel an order?
If your order has not been done up, has not been delivered, or is not on its way to being delivered, we can easily cancel it. To request a change to your order's delivery address, please enter the new address information into our website or to contact Lavoova at (65) 91805986.
Question 9: Can I be assured that I will get exactly what I ordered?
Yes the same exacLavoova's designers personally style and arrange every order using the freshest flowers and products to make it satisfied by customers.
Question 10: How do I get the confirmation of the order?
Lavoova will give a call and send email to the customers.
Question 11: How long does the order takes to be processed?
Lavoova will take one day to process the order on Lavoova's online store.